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Tesoro Vaquero
Only $525.00
On SALE for only $425.00
Brand new State of the Art Model
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1. Who is Detectors Unlimited?
Detectors Unlimited's mission is to deliver quality land and water metal detectors at competitive prices for everyone from beginners to serious hunters. Detectors Unlimited is a division of Heleton Corporation, an established company doing business in the Mid-Atlantic States since 1989. Detectors Unlimited was developed to expand Heleton's business on the Internet through its dealerships with major manufacturers of metal detecting equipment. The company's years of experience with major manufacturers and their product offerings allow you to shop with confidence.
2. If I order from Detectors Unlimited, how do I know that my order is secure?
We utilize 128 Bit Secure Sockets Layer (SSL) encryption technology. SSL encrypts the transmissions from both the server and your computer. This means that the transmissions from the server and from your computer are matched and only data to and from these sources and these sources only are treated as valid communications.
3. Do you provide a warranty for your products?
All merchandise offered by Detectors Unlimited are BRAND NEW- factory fresh. All merchandise comes with its original factory warranty. Should you have problems with a product, you should contact the manufacturer for assistance. We make no express or implied warranties. We will assist you in any way we can to help you get your problem taken care of as soon as possible. Please review your warranty information, which is included with your item, directly upon receipt of your order.
4. Do you accept returns?
Defective merchandise requires you to contact the manufacturer directly under your warranty. Although rare, merchandise damaged in transit will certainly be replaced. Should you receive an order with some form of damage, make sure to keep all of the packaging materials and not dispose of anything. Immediately contact Detectors Unlimited so that we can call the shipping company and arrange for an on-the-spot damage inspection. Once the shipping agent has completed the inspection, we will be notified about the findings and we will contact you.
When we contact you, we will provide a RA# for damaged merchandise. No returns will be accepted without proper return authorization. We do not accept returns or exchanges for incorrect orders So be sure to check your order for accuracy before submitting it to us.
Any return or exchange products must be unused, in the original packaging and with the manufacturer's original warranty and manual. Round trip shipping & insurance fees are your responsibility. A 25% re-stocking charge will apply if shipment is refused and/or the product is returned for exchange unless it is due to a processing error on our part. You must call for a return authorization code before shipping any product back for a refund or exchange.
All defective equipment is covered by the terms of the respective manufacturers warranty and should be returned to the manufacturer directly. Please note that all sales are final and returns only apply to exchanges and shipment errors on our part.
5.What is your privacy policy?
You will be asked for your name and address information (this should be given exactly as it appears on your card statement. Your credit card number, type and expiration date. Your e-mail address (this is needed to send your order confirmation). We use this information to validate your credit card payment. Detectors Unlimited must keep backup copies of this information for bank regulation and audit purposes and to process inquiries and refunds. Detectors Unlimited will make no other use of your information. Nor will it provide it to third parties for any purpose other than described above. No personal data is stored on systems that are connected to the public Internet.
6. How can I determine my order status?
You can track the status of your order by clicking on the tracking button on our website. “In Progress" indicates your order is being processed but has not shipped. “Completed” indicates your order has shipped. If you do not receive it within a week, send us an email at support@detectorsunlimited.com and we will review your order and provide tracking information.
7. What payment methods do you accept?
We accept Visa, MasterCard, Personal Checks, Money orders or Bank Checks or other Certified Funds or PayPal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Sorry but we do not accept orders from countries outside the U.S. except on a prepaid basis. If you are outside the U.S. you should order online, by phone or use our handy fax order form on the website home page. Upon submission of an order you should send a money order or bank check made payable to Heleton Corporation to Heleton Corporation, 89 Woodview Drive, Belle Mead, NJ 08502.
8. When will my credit card be charged?
We will bill you at the time of purchase which is usually the day of shipment. We are a reputable dealer for large manufacturers and will certainly credit your account for any items that do not ship promptly.
9. Do I have to pay sales tax?
We charge applicable sales tax for orders shipped to New Jersey.
10. What address should I enter in the billing information screen? For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial. You should rest assured that our servers are state-of-the art secure. When ordering we realize that our customers often are purchasing a gift that may be shipped to a different address than your billing address. Please be patient that in these times of very high levels of stolen credit cards and stolen identities, we will likely call when the billing address and the shipping address differ. We apologize for this but it is intended for your protection.
11.Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. You must enter the address exactly as it appears on your credit card. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact Customer Service at 908-507-2312.
12. How are backorders handled?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be back ordered. Normally, the product will become available in a few days. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped. If you wish to cancel or select a replacement product, you can do so if the product has not shipped.
13. Can I change my shipping address?
Once your order has been placed, you must call to change your shipping address as long as your shipment has not left our dock.
14. Can I change my shipment method?
Once your order has been placed, you must call to change your shipping method as long as your shipment has not left our dock.
15. Do I have to order over the Internet?
No. You can phone orders using our toll free 800 telephone number (800-450-5287). You can also print our paper order form and either fax the form to us (800-450-5294)or mail it to Heleton Corporation, PO Box 6267, Somerset, NJ 08875-6267.
16. Where is the rest of my order?
On multiple package shipments, sometimes all of the packages do not arrive at the same time. If all of the missing packages do not arrive within 2 working days of the delivery of the first part of the order, please call us so that we can initiate a search for the packages. It is always to your advantage to insure that you sign only for the packages that you receive and do not sign for the entire shipment if all of the packages are not physically there at that time.
17. Why wasn’t my order processed?
It is your responsibility to provide us with your correct address and phone number. They will only be used to ensure the shipping company can contact you at delivery and ensure that you receive your package on time, and for any necessary follow-up of your order.
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